Customer support. Customer support has a 24/7 chat service. The service works fine, as far as we could tell, with quick answers to our queries. An extensive list of FAQ’s is available too, just as online forms to leave your questions. PureVPN also provides a seperate section for Chinese users, who have to take extra steps to secure their
The 24/7/365 live chat support is the crowning jewel of PureVPN’s customer support, our PureVPN review analyzed. In our PureVPN review, we noted that the VPN service has one of the best customer support teams out there. You can get in touch with their representatives though live chat, support tickets or the forum. PureVPN has 5 stars! Check out what 9,590 people have written so far, and share your own experience. | Read 21-40 Reviews out of 9,590 - Nice customer service. The guy is pretty nice and helpful even when I decided to go for a refund. - 31 day money back. They are currently refunding my annual subscription and stated it'll be a full refund. I'll let you guys know if that's true. Cons: - Doesn't offer short term option. Jun 05, 2020 · Customer Service. PureVPN claims to have 24/7 live customer service agents. And they do respond promptly. Nevertheless, they often appear ineffective when dealing with issues. They also respond quickly to email requests but the responses seem to be scripted. According to PureVPN Customer Service Team Manager Sarmad Hussain, the initial tools they tested didn’t provide the adequate features to satisfy their requirements. They wanted to efficiently assist their growing subscriber base and most tools lacked the key element of mapping internal metrics for their Customer Success Agents.
Jun 05, 2020 · Customer Service. PureVPN claims to have 24/7 live customer service agents. And they do respond promptly. Nevertheless, they often appear ineffective when dealing with issues. They also respond quickly to email requests but the responses seem to be scripted.
Jun 02, 2020 · PureVPN has a really fast technical customer service, even for exotic configurations like OpenVPN on a Raspberry Pi. It’s fast, reliable and cheap. It is NOT blocked by Cloudflare like other competitors, and it provides static addresses (dynamic addresses are ok for browsing, but bad for other purposes).
Customer Service and Support PureVPN's support team is available 24/7 through email and live chat. A customer who logs into PureVPN's Member area can also submit a support ticket. In addition, the
How can I access PureVPN customer service? Whenever you need any form of assistance regarding PureVPN, you can approach a representative through the Live Chat option on the website. You can also head over to the contact us page where you’ll be required to submit your Name, Email Address, and a message.